PIENAAR SITHOLE AND ASSOCIATES (PTY) LIMITED – Privacy Notice
Our Organisation
PIENAAR SITHOLE AND ASSOCIATES (PTY) LIMITED
132 Jan Smuts Avenue
Rosebank
2196
South Africa
Telephone: +27 11 543 9000
Organisation email: compliance@csssolutions.co.za
What we do with your personal information
We use your personal information only for the purpose for which it is collected. Among others, this purpose could be to provide a service, assist us with administration, recruit prospective employees or even to comply with a legal obligation. We may use your personal information for other similar purposes, including marketing and communications, but that will only occur in the case where we have your consent or another lawful justification for doing so.
From our Customers we collect, use and retain personal information for the following purposes and periods, with the applicable lawful basis.
| Processing purpose | Lawful basis | Retention period |
| Debt Collection | To conclude or perform a contract to which the data subject is party | Until legal retention period expires |
What personal information do we collect?
We only collect the minimum amount of information that is relevant to the purpose. If you interact with us on the internet, the personal information we collect depends on whether you just visit our website or, use our services. If you visit our website, your browser transmits some data automatically, such as your browsing times, the data transmitted and your IP address.
If you use our services, personal information is required to fulfil the requirements of that service.
Generally, we collect the following personal information. If there is any specific personal information to collect, we will indicate as such, at or near the time of collection.
- Telephone number
- Confidential Correspondence
- Email address
- Name, together with other identifying information
- Financial & banking details
- Physical address
- Identification Number
We collect your personal information from the following indirect sources:
| Data subject type | Personal information type | Indirect source name |
| Customers | Physical address | Tracing Bureaus |
| Customers | Physical address | Clients (Responsible Party) |
| Customers | Telephone number | Tracing Bureaus |
| Customers | Telephone number | Clients (Responsible Party) |
| Customers | Email address | Tracing Bureaus |
| Customers | Email address | Clients (Responsible Party) |
| Customers | Financial & banking details | Clients (Responsible Party) |
| Customers | Name, together with other identifying information | Clients (Responsible Party) |
| Customers | Identification Number | Clients (Responsible Party) |
Who might we share your personal information with?
To maintain and improve our services, your personal information may need to be shared with or disclosed to our service providers, other organisations such as ours or, in some cases, public or legal authorities.
We transfer personal information to the following organisations and countries:
| Data subject type | Organisation name | Type | Country |
| Customers | Tracing Bureaus | Operator | South Africa |
| Customers | Illation | Operator | South Africa |
| Customers | Real Pay | Operator | South Africa |
| Customers | Reflex Solutions | Operator | South Africa |
| Customers | Connex One | Operator | South Africa |
| Customers | ConnectACall | Operator | Finland |
| Customers | SMS Portal | Operator | South Africa |
If we transfer your personal information outside of South Africa, we apply the necessary safeguards which include, confirming whether the receiving country has the proper data protection law, ensuring that there is a binding agreement between parties or, if the transfer is internal to our organisation, commitment to binding corporate rules. Details of these safeguards may be obtained by contacting us directly.
How do we look after personal information?
We limit the amount of personal information collected to only what is fit for the purposes as described above. We restrict, secure, and control all our information assets against unauthorised access, damage, loss, or destruction; whether physical or electronic. We retain personal information only for as long as is described above, to respond to your requests, or longer if required by law. If we retain your personal information for historical or statistical purposes, we ensure that the personal information cannot be used further. While in our possession, together with your assistance, we try to maintain the accuracy of your personal information.
How can you access your personal information?
You have the right to request access to any of your personal information we may hold. If any of that information is incorrect, you may request that we correct it. If we are improperly using your information, you may request that we stop using it or even delete it completely.
If you would like to make a request to see what personal information of yours we might hold, you may make a request from our organisation website or contact us as per the details in this document.
Where you have previously given your consent to process your personal information, you also have the right to request that we transmit your personal information to a different service provider.
Where it may have been necessary to get your consent to use your personal information, at any moment, you have the right to withdraw that consent. If you withdraw your consent, we will cease using your personal information without affecting the lawfulness of processing based on consent before your withdrawal.
Our Information Officer
Werner Venter
Telephone: +27 11 543 9000
The SA Information Regulator
You have the right to lodge a complaint with the SA Information Regulator. See the Information Regulator contact details below.
The Information Regulator (South Africa)
PO Box 31533 Email: inforeg@justice.gov.za
Braamfontein Complaints: complaints.IR@justice.gov.za
27 Stiemens St Telephone: +27 82 746 4173
Braamfontein
2017